Who we are
Custovic Design is operated by Custovic Group Pty Ltd. This policy explains how we handle personal information provided through this website and when you contact us about a project.
You can contact us at info@custovicdesign.com.au, on (03) 9364 6336, or at 199–201 William Street, St Albans, VIC 3021.
Information you provide
Our enquiry form asks for your name, email address and a description of your project. You can also provide your phone number, site suburb or address, and the service you are interested in. We may receive further information through your correspondence with us.
Please share only what is needed to discuss your project. Do not send identity documents, payment details or sensitive personal information through the website form. If you provide information about another person, make sure you have their permission.
You can browse the website without identifying yourself. We need contact details to reply to an enquiry and enough project information to understand how we can help.
How we use your information
We use enquiry information to respond to you, understand your project, prepare a quote and discuss the services you need. If you engage us, relevant information may also be used to deliver the agreed work and maintain project and business records.
Submitting an enquiry does not automatically subscribe you to a newsletter. We also use limited technical information to maintain the website, prevent spam and protect the enquiry form.
Storage and sharing
Website enquiries are stored in private website administration records. Access is restricted to authorised administrators. Our website, hosting and technical support providers may handle information as needed to operate and support these systems.
Where your agreed project requires input from consultants or authorities, relevant project information may need to be shared for that purpose. We may also disclose information where required by law.
External technology providers may process information outside Australia, depending on their systems and locations. Contact us if you would like more information about the providers involved in handling your enquiry.
Cookies, technical data and external services
The website remembers your light or dark display preference in your browser. You can remove this preference by clearing the website’s stored browser data. Security controls help limit spam and repeated form submissions. Hosting and security services may process technical details such as your IP address, browser, device and page requests.
We use Google Fonts, which means your browser connects to Google to load font files. Google explains its handling of information in its privacy policy.
Links to Google Maps, reviews and social media take you to external services. Those services have their own privacy policies and settings. This policy covers our website and enquiry handling.
Security and retention
We use restricted administrative access and website security measures to protect enquiry records. No online system can guarantee complete security.
Enquiry records remain in our system until reviewed and removed by our team. Project and business records may need to be retained for contractual, accounting or legal reasons. You can ask us to review or delete information you have provided.
Access, correction and deletion
To request access to your personal information, correct a detail or ask for deletion, email info@custovicdesign.com.au. Tell us enough to identify the relevant enquiry or project. We may need to confirm your identity before releasing or changing information.
We will consider your request and explain if any information needs to be retained or cannot be provided, for example because it concerns another person or must be kept by law.
Questions or complaints
If you have a privacy concern, contact us using the details above and explain what happened and the outcome you are seeking. We will review the concern and respond to you.
If the matter remains unresolved, the Office of the Australian Information Commissioner provides information about privacy complaints and the circumstances in which it can assist.
Changes to this policy
We may update this policy as our website or business practices change. The current version will be published on this page with the date of the latest update.
